As a trusted local florist serving households and businesses throughout Kingston, we take great pride in delivering only the freshest, most vibrant flowers to our valued customers. Our Fresh Flowers Guarantee ensures that every bouquet and floral arrangement is designed with care and delivered at the peak of freshness. If your experience doesn't meet this standard, we're here to help—your satisfaction is our priority.
We strive to ensure all our deliveries arrive in perfect condition. In the rare event that your flowers arrive damaged or not as expected, please notify us within 24 hours of delivery. Retain the original packaging and, if possible, take photos as evidence of the damage. This will help us resolve your issue swiftly and fairly.
All flowers from Kingston Florist are guaranteed to stay fresh for at least five days from the date of delivery, provided they are cared for using the instructions provided with your order. This freshness window is our promise to households and local businesses alike. Should your flowers wilt or deteriorate prematurely within this five-day period, please contact us so we can make it right.
Your satisfaction is at the heart of what we do. If your flowers are damaged upon arrival or fail to meet our freshness guarantee, you may choose from the following options:
To assist us, please get in touch within 24 hours for damages on arrival, or within the five-day freshness guarantee period for wilting or diminished blooms. Photos or proof of the condition will help speed up your claim.
We aim to resolve all complaints promptly and fairly. If you are unhappy with any aspect of our service or your flowers, please reach out to our customer care team with details about your order and the issue encountered. We will investigate your concerns and respond within two working days with a proposed resolution. Our team values your feedback as it helps us continue improving our service for the Kingston community.
As dedicated florists in Kingston, we are honoured to serve both households and businesses in our neighbourhood. We appreciate your trust and work tirelessly to maintain our reputation for quality, reliability, and excellent customer support. If you have further questions about our returns, refunds, or complaints process, do not hesitate to contact us; we are here to ensure you always receive the best.
Thank you for choosing Kingston Florist for your fresh flower needs, where your satisfaction is fully guaranteed.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
