Welcome to Kingston Florist. These Terms & Conditions govern your use of our e-commerce platform, particularly in relation to the purchase and delivery of flowers and related products throughout Kingston and the surrounding areas. By placing an order with Kingston Florist, you acknowledge and agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
These Terms & Conditions apply to all consumers ordering flower delivery online from Kingston Florist, whether you are based in Kingston or the surrounding regions covered by our delivery services. By using our website, you confirm that you are at least 18 years old and capable of entering into a legally binding contract.
To purchase flowers for delivery in Kingston, simply browse our online catalogue, select your preferred arrangements, and add them to your shopping basket. You will be prompted to provide delivery details, including recipient address and special instructions, where applicable. Orders are completed through the online checkout process, where you will confirm your selections and agree to these Terms & Conditions.
Once your order is placed, you will receive an automated acknowledgement. Please note that this email confirmation is not an acceptance of your order, but confirmation that it has been received. Formal acceptance occurs only when your order is dispatched for delivery and you receive a dispatch confirmation.
Kingston Florist reserves the right to refuse or cancel orders at our discretion. Reasons for refusal may include, but are not limited to, unavailability of products, inability to process payment, or delivering to areas outside our specified delivery range. In such cases, you will be notified and any monies paid will be refunded promptly.
All products listed on our website for online flower delivery in Kingston are subject to availability. While we endeavour to accurately reflect the products available, there may be occasions where a selected item is unavailable due to seasonal variations or high demand. In such instances, we will substitute with goods of similar style, quality, and value. We will always attempt to retain the overall look and colour scheme of the chosen arrangement and notify you where substitutions are significant.
All prices displayed for flowers and related products are in pounds sterling (GBP) and include value added tax (VAT) where applicable. Delivery charges, if any, will be clearly indicated prior to finalising your order.
Payment must be made in full at the time of ordering via our secure online payment system. Accepted payment methods may include major credit and debit cards, and any other payment options displayed on our website at checkout. Kingston Florist takes reasonable care to ensure that our website is secure; however, we cannot be held liable for any loss you may suffer should a third party procure unauthorised access to any data provided when accessing or ordering through the website.
Should you wish to amend or cancel your online flower delivery order to Kingston or the surrounding area, please notify us as soon as possible. Cancellations and changes can typically be accommodated if reasonable notice is given; however, once an order has been processed for delivery or dispatched, amendments may not be possible.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for most products purchased online for a full refund. Please note, however, that flowers, being perishable goods, are excluded from the automatic 14-day cooling-off period. Nonetheless, where possible and at our discretion, we may offer a refund or order amendment if suitable notice is provided and the order has not already been fulfilled or shipped.
Our flower delivery service covers Kingston and surrounding areas as specified on our website. We will use all reasonable endeavours to deliver your order on the requested date and within the indicated time frames; however, precise times cannot be guaranteed.
It is your responsibility to ensure that accurate and complete delivery information is provided. Kingston Florist will not be liable for orders delayed or undelivered due to incorrect delivery addresses or recipient information. In the event that no-one is available to receive the delivery, we may follow special instructions provided, leave the order in a safe place, or attempt redelivery at our discretion. Additional fees may apply for redelivery.
Kingston Florist prides itself on supplying flowers of exceptional quality and freshness. If you are dissatisfied with the quality of your flowers upon delivery, please contact us promptly with supporting information. We will address your concerns in line with our satisfaction guarantee, which may include a replacement or refund at our discretion.
Due to the perishable nature of flowers, it is important that any issues be raised within 24 hours of delivery for us to investigate and resolve appropriately.
Kingston Florist’s total liability for any claim arising from your purchase or use of our online flower delivery service in Kingston and surrounding areas shall not exceed the purchase price of the goods supplied. We are not liable for indirect, incidental, or consequential losses arising from the use of our website, products, or delivery services.
Nothing in these terms shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be limited or excluded by UK law.
All content displayed on the Kingston Florist website, including but not limited to images, graphics, text, arrangements, and branding, is the property of Kingston Florist or its licensors. No part of this website or its contents may be reproduced, distributed, or used for commercial purposes without our explicit written permission.
Where you create an account with Kingston Florist for the purpose of ordering online flower delivery services, you are responsible for maintaining the confidentiality of your login credentials. You must immediately notify us if you suspect any unauthorised use or access to your account. We disclaim any liability arising from loss or damage due to unauthorised account access unless this is caused by our negligence.
Refunds or replacements for non-perishable items or accessories are available in accordance with your statutory rights. For perishable items like flowers, if the delivered product falls short of our quality guarantees, please contact us within 24 hours of receipt. Refunds, replacements, or credits will be considered on a case by case basis at our discretion, taking into account the perishable nature of flowers and circumstances of each order.
Kingston Florist is not liable for any failure or delay in performance of our obligations where such failure arises from events that are outside our reasonable control, including but not limited to extreme weather events, natural disasters, strikes, supply chain disruptions, or other unforeseen circumstances.
We reserve the right to update or amend these Terms & Conditions at any time. Such changes will take effect from the time they are posted on our website. Your continued use of our services following any changes indicates your acceptance of those changes. It is your responsibility to check this page regularly to keep abreast of any modifications.
Your privacy is important to us. Personal data provided during order placement will be handled in accordance with the applicable UK data protection law and as outlined in our privacy policy.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of Kingston Florist’s e-commerce services for flower delivery in Kingston and surrounding areas will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions or require further information regarding our online flower delivery services in Kingston, you may contact Kingston Florist through the methods provided on our website. We aim to respond to all enquiries in a timely and reasonable manner.
These Terms & Conditions apply to all customers of Kingston Florist ordering flower delivery online within Kingston and the surrounding geographical areas as specified on our website. Please verify service availability for your intended delivery location prior to ordering.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
